We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefit, and we'll do our best to help you out.
I understand your feeling, and it would be very depressing when you are unable to repair corrupted videos after waiting for several hours.
